Datacentrix’ Managed Services division functions in an always-on world, where everything is connected. Our services are delivered confidently, supported by our teams of specialists and powered by technical innovation. Our advisory-based engagement approach and service delivery model ensure that customers free up their time to focus on growing their business. 

Front office services

Service desk

An always-on, centrally managed, ITIL-aligned service solution that provides customers the ability to track IT incidents to resolutions along with auditable tracking, escalations and knowledge management. 

Service management

Datacentrix designs, delivers, manages and improves the way IT services are consumed by our customers and ensures that the appropriate frameworks, technologies, processes and people are enabled to realise business goals. Services include first call resolution teams, operational governance and contract reporting. 

Basic third-party management

Datacentrix manages customer vendor relationships and service frameworks by becoming the Single Point of Contact (SPOC) for both customer service issues and customer service providers.

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Managed talent solutions

Specialist recruitment services offer easy access to quality permanent and fixed-contractual skills in the fields of ICT, engineering and finance. Datacentrix is an accredited member of APSO (Association of Personnel Service Organisations).

Advisory services

These consultative services formalise Datacentrix’ response to the change in demands from our customers. The primary objective of this competency is to deliver agnostic technology business solutions that are integrated to meet set business outcomes.

Project Management Office (PMO)

The centre of excellence for the company’s project management. supports successful project delivery to its national and multi-national clients across the rest of Africa. The PMO is the central repository for the company’s project management knowledge, reporting, skills, standards and methodologies.

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Monitoring services

Datacentrix’ next generation 24x7 Monitoring Centre, with integration and automation into various managed services tools, uses real-time input data from ICT infrastructure, applications, data, services, sensors, and probes to monitor and control customer systems, services, databases, networks and devices on a predictive, proactive, partial or complete basis. The Centre makes sense of the date using visual representation on tools and dashboards to feed informed and timely operational decisions. The Monitoring Centre delivers proactive services in the form of alerts and reports, visual incident control, data feeds, governance and optimisation drivers.

Break-fix and smart hands

Datacentrix provides SLA-driven IT maintenance and support services across the lifecycle of desktops, laptops and enterprise equipment, reducing overall downtime, support costs and capacity issues at the customer. Spares, logistics, deployment projects, call planning, uptime, warranty management, SLAs, user satisfaction metrics are all components of the service.

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Back office services

Hybrid IT and cloud services

As a consulting partner for the leading public cloud service providers, Datacentrix delivers best-fit hybrid IT and cloud models, customised cloud strategies and workload assessments. Our approach is facilitated across four key areas, either as a step-by-step process, or as single, or combined focus points, including: foundation services; adoption services; operation services and innovation services. Our team of cloud specialists supports and leverages a sought after hosted compute services catalogue that spans backup and recovery; server-less computing; data containers; cloud security; and artificial intelligence platforms with machine learning.

Data centre compute services

Fully managed virtual or physical data centre solutions that provide high density, network-rich and secure computing. Support services are provided by certified engineers, including: demand and capacity management, OEM support fixes and patches, best practice analyser checks and licencing administration.

Store and backup

Data stores are customers’ most valuable assets. These services span traditional storage to next generation, hyper-scale storage where we understand data tiering with high IOPS requirements to near-line storage requirements for longer-term data at rest. This includes long-term data retention and archiving that spans into our public cloud offering; remote platform support, demand and capacity management, licencing administration; backup tasks and compliance; and data restore. 

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Database services

The end-to-end management and support of database services across enterprise database platforms to ensure that the database instances are managed, functional and optimised. Services include access to data base administrators and architects that seamlessly handle operational and strategic management of enterprise systems; as well as patch management and database operations; database security management; database maintenance plans; database optimisation and troubleshooting; database decommissioning; database monitoring and log file inspection.

Network services

A multi-disciplined solution that culminates in cross network configuration and hardware support spanning switches, routers, access points, load balances and other network appliances to ensure seamless connectivity between the end user and data centre or cloud platforms. This service also ties into our network security offering and identity and access management (IDAM). Services include: switch, router and Wi-Fi firmware management; network configuration management; end-to-end quality of services; SDN architecture monitoring; network policy routing and control; network authentication and control; cloud routing and load balancing; data centre routing and segmentation; and web application firewall and load balancing.

Cybersecurity services

End-to-end threat hunting solutions for the operational technology (OT) and IT environments to monitor, assess and defend our customers' information assets. Our highly intelligent, proactive Security Operations Centre (SOC) provides actionable information to help customers respond to attacks faster, including cyber threat detection, prioritisation and response, security posture assessments, enterprise IT governance, integrated risk management and compliance management.

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Directory and ID services

Datacentrix supports and manages mainstream Microsoft Active Directory aligned to the Microsoft Operations Framework standards and best practices. Support in the open source and the cloud directory service offering is also provided to manage users, devices and organisational structures. Directory and ID services tie back into identity and access management (IDAM). Services include accounts and passwords management; organisational unit structures management; testing, deploying and maintaining group policy objects; domain name services; sites and services subnet management; and health checks and regular audits.

Data centre hosting services

​Enterprise-scale hosting solutions for customer applications, websites, email systems and more using Datacentrix’ infrastructure, with service level agreements and specialised security services in place.

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End user services

Collaboration services

Traditional email services, on site or in the cloud, combined with enterprise voice and video conference solutions to span all collaboration needs. 

Managed print and document solutions

Integrated document solutions across the lifecycle from creation to archiving, delivering an effective print environment that significantly reduces time and costs. 

End user compute services

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Mobile device managed

​Datacentrix secures, controls, manages and maintains all devices that a customer owns, and monitors those that is does not. 

Digital signage

​High level screens that use LED technology, allowing 24x7 run time with high definition display and touch interaction with customers for use at kiosks and other interactive environments. The technology is driven by intelligent, centrally managed software that provides dashboarding and that supports material design – such as adverts, or training material – to run on the screens.

Application services

​Specialised advanced support skills, new technology incubation, project-based installations and assessments in mainstream applications that forms part of managed contracts, including Microsoft collaboration.

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ISP and facility services

Connectivity

Always fast, always reliable wide area networks, metro area networks, and network services through, eNetworks, a wholly owned Datacentrix subsidiary and an operational business unit within the company. The Internet Service Provider (ISP) and specialist network company is a holder of ICASA IECNS and IECS licences and enables the design, deployment and management of connectivity services. The company’s core competencies are integrated into the Datacentrix service offering and include holistic connectivity services, high speed internet access, enterprise voice services, hosted firewall services and cloud services.

Advanced infrastructure services and cabling

A total solution that covers all amenities and services required to design, build and support the physical components of ICT infrastructure facilities, network communications solutions and data centres, including data centre utilities, access flooring, electrical reticulation, structured cabling, fibre, alternative power supplies, uninterrupted power supply (UPS), environmental solutions, CCTV solutions, building systems construction and management, and civil works. These services are offered through Infrasol, a wholly owned Datacentrix subsidiary company.