Aggregation simplifies customer relationships with multiple ICT vendors, such as telephony, broadband, web, printing, software application vendors, etc. Datacentrix enables customers to source services from any number of specialist service providers while managing the model via a single management interface, Datacentrix Service Aggregation. The Service Aggregation function means that we become the central point of contact for all service issues, and the central point of contact for all customer service providers.
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• One service provider means simplified vendor management
• Central point of contact for your customers and your service providers improves communications
• Co-operation agreements between service providers helps achieve seamless end-to-end service provision
• Service level agreements (SLAs) between customer and service providers
• Operations level agreements (OLAs) between the Service Aggregator and service providers

Service Desk

​The Service Desk is essential to the service aggregation function. All ICT events, cases and service issues are routed through the Service Desk. Performance data is gathered, giving the customer a holistic view of the service providers and the services to which they contribute.
​​[Read more about our service desk]

Value delivery

The refined service architecture leverages multiple service provider components and results in efficiencies that reduce the cost, time and effort involved in vendor management.

• ​Improved risk management
• Improved performance management
• Improved demand management
• Improved contract management
• Improved relationship management