Datacentrix provides 24x7 managed systems and administration services, specialising in Windows, UNIX and ZOS. Our unique skills pool and experience in managing complex server infrastructures, databases, applications and network configurations, make Datacentrix an intelligent choice as a local or remote management partner.
The function focuses on provisioning for specific workloads; servers, storage or network environment set up; and tuning and optimisation initiatives.
Monitoring and management solution
The team uses automated workflows, intelligent alerting engines, configurable discovery rules, and extendable templates to deploy the monitoring and management solution and manages:
The Managed Systems service integrates with the service desk and monitoring and control services for automatic trouble ticketing. Our team manages all the disciplines associated with systems management.
- server performance across most operating systems
- server virtualisation, supporting VMware and Hyper-V; more than 100 deep performance metrics are tracked and analysed
- essential Microsoft services or applications including Exchange, Active Directory and MS SQL
- server hardware for CPU, memory and disk utilisation, services, o/s services, processes, scripts, URLs, files⁄ and folders
- other devices including load balancers, temperature sensors, IP cameras, printers and more
- routine IT management tasks and first level fault troubleshooting with IT workflow automation
- fault remediation (automated); triggering self–healing scripts or patches
- end-to-end security service; from firewall management through to antivirus and patch management.
The Managed Systems service integrates with the service desk and monitoring and control services for automatic trouble ticketing. Our team manages all the disciplines associated with systems management.
- Change management (IT infrastructure)
- Release management (planning, scheduling and controlling)
- Configuration and software licence management
- Priority management