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For more information please contact:
| Herman le Roux |
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087 741 5000 |
| Fax: |
087 741 5100 |
| Email: |
Click here |
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| Datacentrix provides lifecycle services for desktop, laptop and server equipment from procurement to end-of-life decommissioning. Machines covered by manufactures warrantees are repaired on behalf of Hewlett-Packard, IBM and Lenovo. |
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| Datacentrix specialises in providing SLA-driven IT maintenance and support services, which reduce overall down-time, support costs and capacity issues, while increasing the efficiency and productivity in the work place. |
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| Computers, spares, logistics, deployment projects, call planning, uptime, warrantee management, SLA's and user satisfaction metrics are all components of the services and activities closely related to the support and maintenance function. |
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| Services |
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| Essentially, the end objective of SLA-driven support and maintenance is to assure businesses of availability and productivity at the 'coal face'. The Datacentrix SLA-driven support and maintenance team provides lifecycle services as applied to the desktop, laptop and server environment; these include: |
• Procurement
• Staging
• Deployment
• Commissioning
• Support, repairs and maintenance
• Moves, additions, changes
• Decommissioning and technology refreshment |
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| Why SLA-driven support and maintenance solutions from Datacentrix? |
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| The Hardware Services (“break-fix”) business unit takes away the time consuming and stressful IT management requirement. These infrastructure-aligned services are process-driven and repeatable. Clients enjoy an efficient and cost effective operational model that deploys, manages and maintains computing hardware infrastructure ensuring availability against stringent service levels. |
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| Benefits |
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End to end hardware procurement and deployment services |
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Complete staging, configuration and integration with full system testing |
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Faster desktop, laptop and server deployment |
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Access to requisitely skilled service engineers |
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Reduced downtime |
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Fewer onsite interruptions to the existing IT environment |
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Greater confidence that new system implementations will be fully coordinated, installed, and configured |
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Flexibility to accommodate unique business and technical requirements |
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Reduced-risk, higher-quality installation and implementation of new systems |
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| Datacentrix Services has the highest service accreditations with its OEMs, which translates into the highest level of sales and after sales service available. |
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